Frequently Asked Questions
Everything you need to know about your next favorite piece.
What is the standard shipping timeframe?
We process orders within 2-3 business days. Standard shipping typically takes 5-7 business days for domestic orders, while international shipping may take 10-15 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that limited edition drops and final sale items are not eligible for return.
How do I ensure I get the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your products ethically sourced?
At Chalice Collectibles, we prioritize quality and ethics. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner providers at checkout.